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DPAC - Durham Performing Arts Center
Customer Privacy Notice

Thank you for visiting dpacnc.com. DPAC (including DPAC references “We”, “Us”, or “Our”) respects the privacy of Our customers and the users of Our website. We want to provide you with explicit information on how We collect, use, share and retain information whenever you purchase tickets to DPAC Shows, telephone or fax Us inquiries, become a member of the Friends of DPAC, SunTrust Broadway, or Mercedes-Benz of Cary President's Club, sign up to receive email notifications from or about Us, visit and provide information in a public forum, or visit Our website. By visiting dpacnc.com, you are accepting the practices described in this Privacy Policy.

We may change this Privacy Policy. We will notify you of any material changes to this Privacy Policy by emailing you at the last email address you provided us or by posting a notice on Our website at dpacnc.com for a reasonable period of time after such changes are made that this Privacy Policy has been updated. We will also change the "Last Modified" date at the top of this Privacy Policy. Where required by applicable law, We will obtain your consent. You should periodically review this Privacy Policy. Use of dpacnc.com by you following such notification and/or consent constitutes your acceptance of the Privacy Policy as modified.

The Information We Collect.

We collect information about Our customers and users of Our websites in various ways, such as your voluntary submissions, including when you purchase tickets through Us or Our business partner Ticketmaster, by registration of your information to create a membership account or receive information from Us, by visiting Our social networking sites, and through cookies and other tracking technologies. When you purchase tickets through Ticketmaster, you can opt-out of the sharing of this information.

We do have an email sign-up on our website, but the information provided is maintained on the Ticketmaster website and is covered by Ticketmaster's Privacy Policy and Terms of Use.

We also collect information from Our business partners and Nederlander, Our parent company. We may also provide information to Nederlander. If We do collect your information from Our business partners or through other sweepstakes and/or contests, We only do so after you have opted-in to receive additional information from Us. We do not purchase information about You.

We may combine the information We receive from Our business partners with information that We have obtained about you. The type of information We collect is described in more detail below. 

Personally Identifiable Information

When you visit Our website, purchase tickets to DPAC Shows, inquire about information by telephone or fax, become a member of the Friends of DPAC, SunTrust Broadway, or Mercedes-Benz of Cary President's Club , or request information about or from Us, We and/or Our business partners may request that you provide certain personally identifiable information, which refers to information that tells Us specifically who you are. This information may include your name, phone and fax number, email address, postal address or credit card information (for purchases), and possibly information relating to certain support or customer service issues. We may also collect and keep information regarding your preferred seat locations, show preferences and specific needs.

Non-Personally Identifiable Information

We may also collect certain non-personally identifiable information when you visit many of Our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g. Windows 2000 or Mac OS) and the domain name of your internet service provider (e.g., America Online, Earthlink).

Aggregate Information

We also collect general, non-personal, statistical information about the use of Our websites such as how many visitors visit specific pages, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of Our users' collective viewing habits and allows Us to modify information, promotions, offers and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of online tracking technologies including but not limited to “pixels” and "cookies". Cookies are small text files a website uses to recognize repeat users, facilitate the user's ongoing access to the website and facilitate the use of the website. Cookies also allow a website to track usage behavior and compile site usage information that will allow for the improvement of content and target advertising. If you wish to disable these cookies, the “help” portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of Our website.

Tracking Data

We also work with third-party service providers that also collect data on Our behalf. Those service providers utilize a retargeting pixel or similar technology, which is placed on Our website. The retargeting pixel fires whenever you visit Our site, and drops a cookie on your browser. This allows Our service providers to anonymously associate the browser to a random ID number in Our service providers’ databases, and ultimately serve DPAC advertisements to you while you browse the rest of the web. Our service providers are able to access the ad inventory on the rest of the web via their integrations and partnerships with ad exchanges and networks. Our contract with our service providers does not allow the service provider to share first-party data with third-parties.

Public Forums

We may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums. The forums may not have a restricted audience. If you provide personal information when you visit these forums, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party.

 

How We Use This Information.

We, and Our business partner Ticketmaster, use the information you provide about yourself to confirm and process sales transactions, to contact you with questions or communications about your order, to contact you with changes to performance times or performance cancellations, to offer and promote Our products, programs, and services (e.g., Friends of DPAC, SunTrust Broadway, or Mercedes-Benz of Cary President's Club, Our email sign-up, and information on special events), and to respond to inquiries about Our offerings (e.g., questions about tickets and shows). We also use this information to communicate with you and others, such as to notify winners of Our contests or drawings, or to contact you about your account with Us. 


We may also use the information We collect through service providers, including tracking data, to enable you to receive information about Our products, programs, or services that We believe may be of interest to you. While we may provide your information to a service provider so that you can receive this information, We do not share your personal information with these service providers.

We may also use the non-personally identifiable information that We collect to allow certain service providers to analyze and provide Us and our affiliate theaters with statistical information about Our customers, including their geographical locations. Our service provider does not sell or share this information with any third parties.

How We Share This Information.

Except as otherwise described in this policy, We do not sell, rent or trade with third parties any personal information you provide us. We may share your personal information with third parties if one of the following conditions is true:

  • You allow Us to share your personal information;
  • The disclosure is permitted and/or required by relevant law or is necessary to cooperate with law enforcement.
  • The disclosures is necessary to protect the interests or safety of DPAC or its affiliates, or other visitors to our website, or users of sources of entertainment provided by DPAC;
  • The disclosure is reasonably related to the sale or other disposition of all or part of Our business or assets;
  • The information to be disclosed is publicly available;
  • The party to whom the disclosure is made controls, is controlled by, or is under common control with Us;
  • The disclosure is reasonably necessary for the establishment or maintenance of legal claims;
  • The disclosure is to persons or entities who provide and perform services for Us, provided the disclosure is consistent with the purpose for which the personal information was obtained; or
  • The disclosure is necessary for fraud prevention, detection, and mitigation purposes. 

Your Choices.

As set forth in more detail above, We may use information We obtain about you to enhance Our ability to market to you products or services that may be of interest of you. If you prefer not to receive marketing information from us, click here to unsubscribe or write to us at 123 Vivian Street, Durham, NC 27701.

As set forth above, We may share your information with service providers for various reasons, including serving you advertisements, on Our behalf across the internet. If you would like to request that We not share your information for these purposes, please email customerservice@dpacnc.com or write to Us at 123 Vivian Street, Durham, NC 27701. 

Other Websites.

Our websites may contain links to other sites operated by third parties. We do not control such other sites and are not responsible for their content or for their privacy policies. Our inclusion of such links does not imply any endorsement of the material on such sites or of their owners or operators except as specifically disclosed by us. Any information submitted by you directly to these third parties is subject to that third party's privacy policy.

Notice to California Residents.

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of their personal information to third parties for third parties’ direct marketing purposes. If you are a California resident and you want to make a request, please contact customerservice@dpacnc.com or write to us at 123 Vivian Street, Durham, NC 27701. 

How To Contact Us

All requests, questions or concerns about your personal information or this Privacy Policy, please contact our Privacy Policy Officer by mail or email at the following:

customerservice@dpacnc.com or write to us at 123 Vivian Street, Durham, NC 27701.

Arts Center Info

  • 919.680.2787
  • 919.688.3722
The American Tobacco District
123 Vivian Street
Durham, NC 27701

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