Hamilton Frequently Asked Questions- The Complete Guide


On Sale FAQs


What is the best chance of getting tickets to Hamilton?

  • Additional seats will be made available for sale closer to the engagement.  Please feel free to check back at your convenience online at DPACnc.com.
  • There will also be a lottery for this engagement – details will be announced closer to the engagement.  Sign up to be a Friend of DPAC to ensure you get the latest updates on the show at http://bit.ly/FriendsOfDPAC.

What is the ticket limit?

Ticket limits will apply

There is a limit of four (4) tickets per household (for the entire run of the production, Nov 6-Dec 2). This limit is designed to allow as many people as possible the opportunity to purchase tickets for HAMILTON. Online purchases will be reviewed.  Any and all purchases found violating the HAMILTON ticket policy will be canceled without further consideration.  There are no group sales for HAMILTON.

How can I pay for my tickets?

Tickets purchased online through Ticketmaster.com may be paid for using the following credit cards: VISA, MasterCard, American Express, and Discover. Tickets purchased in person at the Blue Cross NC Ticket Center at DPAC may be paid for using cash, VISA, MasterCard, American Express, Discover (sorry, no checks will be accepted.) Please be prepared to show photo identification for all purchases.

What happens if I don't get tickets?

If you didn’t get tickets, there is still hope! Additional seats will be made available for sale closer to the engagement. Please check DPACnc.com or Ticketmaster.com for seats which may become available at short notice. HAMILTON holds a ticket lottery before every show. The lottery details are not yet confirmed, so for the most accurate information, ​sign up for our email list here or follow DPAC on Facebook, Twitter, and Instagram. Download the official HAMILTON app on your phone for additional information. We will update this page when we have the final details confirmed.

How do I protect my investment? #CoverTheCode

Each ticket has a one-of-a-kind barcode.  Sharing this bar code online can compromise your tickets.  Do not share a photo of your HAMILTON tickets with anyone – especially on social media. Keep them in a safe place.  #CoverTheCode. Get more information about #CoverTheCode here.

How can I avoid scammers?

You should avoid unintentionally buying tickets from ticket resellers, who resell tickets at many times the face value. Here are a few simple BUYER BEWARE tips:

  • Purchase your tickets from Ticketmaster.com ONLY. DPACnc.com redirects to Ticketmaster.com when you click the Buy Tickets link.
  • Tickets may be posted for resale on Ticketmaster.com; these resale tickets are guaranteed because they are verified by Ticketmaster’s system.
  • If you see tickets for thousands of dollars or on a website other than Ticketmaster.com, you are probably buying from an unverified ticket reseller. If you buy from any other ticket site, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if it is found to be fraudulent.

Other FAQs


How long is the show?

The performance runs 2 hours and 45 minutes, including a 20 minute intermission.  Strobe lights, fog, haze, gun shots and cannon booms are used in this production.

Will there be accessible performances?

Yes. ASL performance will be on

  • Sunday, November 18th at 7:00pm

Audio Described performance will be on

  • Saturday, November 17th at 8:00pm

Open Caption performance will be

  • Thursday, November 15th at 7:30pm

If you are in need of descriptive services, please email us at [email protected].  Tickets for the interpreted performances must be purchased by October 1, 2018.

Is there an age requirement?

Contains some strong language, recommended for ages 10 and older.  Children under the age of 6 are not allowed at this DPAC performance.

DPAC offers a diverse selection of entertainment. Not all productions will appeal to or be appropriate for every guest or for all ages. Ticket buyers should take responsibility for making informed decisions regarding their purchases. We recommend visiting the official website of each show or for many current Broadway shows, websites like Broadway.com are a good resource to learn more about the show you are coming to see at DPAC. If you ever have questions about the content or appropriateness of a show, please contact us at [email protected].

I’d like to bring a group – how can I do that?

Our apologies, but group tickets will not be available for HAMILTON.

Why are tickets so expensive?

There are tickets in a variety of price levels to choose from, ranging from $78.50 to $188.50 with a select number of $398.50 premium seats available for all performances (plus taxes and ticket fees).  If you see tickets for thousands of dollars, you are probably buying from an unverified ticket reseller.  There is no guarantee that these tickets are genuine.

Are there any discounts available?

There are no discounts for any tickets for HAMILTON.

Can I get on a waiting list if additional tickets become available?

Unfortunately, there is no waiting list for HAMILTON tickets. We encourage you to check Ticketmaster.com regularly.

Can I exchange my tickets?

Sorry, ticket exchanges are not available for HAMILTON. Since all sales are final, we are unable to offer refunds. Be sure to check the following information before completing your purchase: show title, day, date, time of performance, and number of tickets.

What if I can’t find my tickets or they get lost in the mail?

​Tickets that have not been received, for any reason, including lost or stolen, will be held at Will Call under the original account-holder name, and may be picked up with a valid photo ID beginning two hours prior to curtain time on the performance date ONLY. No exceptions.

Can I see the theater?

Unfortunately, DPAC is not open. All in-person sales agents have a detailed seating chart to help you visualize where you will be sitting – you can also see a seating chart and the view from your seat map here.

Is it better to sit on the main floor or the balcony?

This is a question of personal preference. The main floor will give you a front-on view of the stage; the balcony will give you an overview of the stage. If anyone in your party has a fear of heights, main floor seating will be a better option.

What are limited view seats?

​Limited view seats are located in a seating section that may have a limited view of some parts of the stage.  This could include seats on the very sides of the seating areas.

What are obstructed view seats?

Obstructed view seats are located in a seating section that may have a partially obstructed view of some part of the stage.  This includes balcony seats with railings or Plexiglas within the line of sight to the stage.

What are Sound-Light control seats?

These seats are located in a seating section at the rear of the orchestra that is very close to the sound and light control equipment.  During the performance, the show technicians will be working in this area.  Possible disturbances in this area may include conversation and low level lighting used to illuminate the control equipment.

Are charitable ticket donation requests available for HAMILTON?

Unfortunately, we are unable to accommodate ticket donation requests for HAMILTON.

What is HAMILTON about?

HAMILTON is the story of America’s Founding Father Alexander Hamilton, an immigrant from the West Indies who became George Washington’s right-hand man during the Revolutionary War and was the new nation’s first Treasury Secretary. Featuring a score that blends hip-hop, jazz, blues, rap, R&B and Broadway, HAMILTON is the story of America then, as told by America now.

Will Lin-Manuel Miranda be in the show?

No, this will be an all new cast, but it will be produced with the same attention to detail and high quality as the Broadway production. The DPAC production of HAMILTON is part of the national tour and features the nationally touring cast. Casting for the tour reflects the same talent, attention to detail and high quality as the Broadway production. For more information about the cast in this U.S. tour, visit: HAMILTONMusical.com/Tour

Where can I learn more about HAMILTON?

Website: HAMILTONMusical.com
Facebook: HAMILTONMusical
Instagram: HAMILTONMusical
Twitter: @HAMILTONMusical

What is #CoverTheCode?

We recommend not posting your tickets on social media. For more information on protecting your tickets online, please click here.

Each ticket has a one-of-a-kind barcode.  Sharing this bar code on line can compromise your tickets.  Do not share a photo of your HAMILTON tickets with anyone – especially on social media. Keep them in a safe place.  #CoverTheCode. Get more information about #CoverTheCode here.


Email us at [email protected].