DPAC A to Z Guide
The list below covers some of the most commonly asked questions about DPAC and attending an event at DPAC.
If you can’t find what you are looking for, please e-mail [email protected] to submit your question.
DPAC meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act. Please visit our Accessibility Guide page for details.
Accommodations Near DPAC
For more information on our recommendations for where to stay near DPAC, click here.
Account Manager Guide:
SunTrust Broadway Season Seat Members have access to online ticket management, 24 hours a day through DPAC’s Account Manager.
Through Account Manager members can:
• View upcoming events
• Make a payment on monthly payment plans
• Exchange tickets to another performance of the same show
• Post tickets for re-sale
• Buy tickets to newly announced concert, comedy, or special events
For step-by-step instructions or to log into your account, click here.
The mailing address for DPAC, as well as its physical address, is 123 Vivian Street, Durham, North Carolina 27701
Please note that all guests require a ticket, regardless of age.
Children under the age of 6 are not allowed at most DPAC performances. Some exceptions apply, including family shows such as Disney Live, Paw Patrol and Daniel Tigers Neighborhood.
To check the specific policy for a particular show, please visit that show’s More Info page on DPAC’s website, dpacnc.com
Children must be able to sit quietly in their own seat without disturbing other guests. As a further courtesy to our guests, DPAC recommends one parent or chaperone for every one child in attendance.In addition, DPAC does not allow unaccompanied minors under the age of 16 to any performance.
For safety and as a courtesy to other guests, please do not sit or stand in the aisles. Aisles should be kept clear at all times, We ask you to comply with all these policies.
Alcohol Beverage Policy
No alcohol may be brought into DPAC. Beer, wine and mixed drinks may be purchased inside DPAC for most events. All persons must be age 21 or older and provide legal identification prior to purchase. Purchases are limited to two (2) beverages at a time. Management has the right to refuse service at any time and sales can be terminated at any time at the discretion of DPAC. Typically, beer, wine, and mixed drink sales end shortly after the final intermission or 60 minutes prior to the end of the event.
Opened in September 2015, the six-story, 134-room boutique hotel is located directly adjacent to DPAC. Within an easy walking distance of DPAC, the Durham Bulls Athletic Park and dozens of restaurants, the Aloft Hotel will offer the perfect location for out-of-town guests visiting DPAC.
American Dance Festival (ADF)
Deemed “the world’s greatest dance festival” by The New York Post, DPAC is honored to host ADF performances for seven weeks every June and July.
Americans With Disabilities Act (ADA):
DPAC is dedicated to world-class hospitality, and we take care that our events, services and facilities are accessible to all guests.
For more information on our services and accommodations for guests with a disability please visit: https://www.dpacnc.com/plan-your-visit/accessibility
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities. Service animals are welcome inside the building and must remain on a leash or in a harness at all times. If you intend to bring a service animal to the building, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you.
Unfortunately, the company that developed DPAC’s app no longer services that product and thus the app is not available in the apple store. We hope to develop another version in the future that offers more information, services, unique fan opportunities and better fits our guests interests. In the meantime, guests can use the mobile version of our website: DPACnc.com.
There is a SunTrust automated teller machine (ATM) for your convenience, located on the east side of the Orchestra Lobby near the souvenir stand / booth.
Banners and Signs
Small signs are allowed, but larger signs with sticks or poles are not. Banners and signs may not be hung or fastened anywhere in the theater. Banners and signs must not be commercial in nature or obscene or cause any disturbance with other fans. DPAC reserves the right to remove any banner or sign without exception.
While most guests feel that DPAC’s intimate size of 2,700 seats do not require binoculars, you are welcome to bring binoculars or opera glasses to performances at DPAC. We currently do not have them available to rent.
Booster seats are available at no charge for family shows that allow young children. You’ll find these just inside the doors leading into the seating area, first-come, first-serve. For added assistance, please contact any member of our staff as you are entering the seating area.
Cameras, Photography, & Video Recording
- Photography and video recording are prohibited by almost all of the event that DPAC hosts.
- All electronic devices (cell phones, smartphones, tablets, digital cameras) must be turned off before the start of the show. The light from phones is distracting to others throughout the seating area.
- Cameras with a detachable lens are never allowed at DPAC, and for most shows, no cameras of any kind are allowed including small point-and-shoot cameras.
Every month DPAC receives nearly 100 donation requests from worthy organizations across the Triangle and beyond. Unfortunately, our contracts with the shows that visit DPAC do not allow for us to give away tickets to the many local charitable groups and fundraising events that make requests. For more information, please visit the community section of our website.
Since 2008, Heart of the Arts, DPAC’s community engagement program, has been making connections between the shows and audiences at DPAC and local non-profit arts and education groups such as the Carolina Theatre of Durham, Durham Arts Council, Durham Public Schools, Durham County Library, and the Hayti Heritage Center.
To learn more about DPAC’s community engagement programs, click here.
Designated Driver Program
The Designated Driver Program is designed to ensure guests a safe trip home from DPAC. Guests who pledge not to drink beer, wine, or mixed drinks during the event may sign up at the Guest Services Window in the entry lobby and may be eligible for complimentary soft drinks or bottled water.
The time the doors to DPAC open will vary according to the event. The typical times are noted below. Please check in advance by visiting your event’s more info page.
- Broadway: Lobby doors open 60 minutes prior to the start of the event and doors to the seating area open 30 minutes prior.
- Concerts and Comedy: Lobby doors open 60 minutes prior to the start of the event and doors to the seating area also open 60 minutes prior.
DPAC offers a drop-off and pick-up area directly in front of our entry doors on Vivian Street. Limousines, buses, and cars will be allowed to drop-off and pick-up in this area, but vehicles are not permitted to park there.
Public elevators are located in the lobbies adjacent to seating sections 4, 7, and 10. When first arriving, the elevators are most easily accessible from our West Entrance adjacent to the Aloft Hotel. Please note that for some events, lines for the elevators can form both before and after the event. You have our promise that DPAC staff will assist in minimizing your wait time as much as possible and we appreciate your patience.
Emergencies and Evacuations
DPAC is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at DPAC or surrounding areas that might affect the theater operation. In the case of an emergency, please proceed to the nearest marked exit. If the nearest exit leads to an emergency stairwell please head down to the street level and out of the building.
DPAC personnel have been trained to assist in emergency situations. Areas of Rescue Assistance are available and visual and audible alarms are located throughout the building for use in the event of an emergency.
DPAC can provide wheelchair escort service from the drop-off area on Vivian Street to the interior of the seating area. This service is free and can be requested through [email protected]. To minimize your wait, we suggest that you make arrangements for this service prior to the event you are attending. DPAC can also provide escort service to nearby parking areas after the event; however, this service does not include wheelchair assistance.
Firearms / Concealed Handguns
Firearms and/or Concealed Handguns with or without a license are not permitted at DPAC. If any guest arrives at the facility with a firearm or handgun, you will be instructed to return the weapon to your car. DPAC does not have a weapons check-in, and we will not take possession of firearms under any circumstances. The only persons allowed to bring firearms into DPAC are credentialed local, state, and federal law enforcement officers.
Guests in need of emergency first aid should contact the nearest DPAC staff member for assistance. Minor first-aid items including Band-Aids and Aspirin are available at the Guest Services Window located in the Entry Lobby.
Food and Beverages
DPAC offers a variety of snacks and beverages throughout the facility. Guests are not permitted to bring any food or beverages into DPAC. Containers such as bottles, cans, thermos bottles, or plastic coolers are not permitted. For more information please visit our Snacks and Beverages page.
DPAC is committed to providing an enjoyable family atmosphere. In order to maintain an enjoyable and safe environment, we request that all guests be courteous to those around them and abide by all theater policies and regulations. Guests using foul language or appearing intoxicated will be ejected from the theater. Guests wearing obscene or indecent clothing will be denied entry. Shirts and shoes must be worn at all times. Noisemakers of any type are prohibited. Guests who engage in inappropriate behavior will be removed from the theater.
DPAC staff have been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or DPAC staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund, revocation of future tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.
Guest Services is the hub for many helpful programs and is located in the Entry Lobby on the ground floor. Services include:
- Listening Devices
- Coat/Camera check
- Designated Driver Program
- Ear Plugs
- First Aid
- Friends of DPAC Sign-up
- Guest Comment Cards
- Lost & Found
- Restaurant & Parking info
- DPAC Tour information
Please refer to our Where to Stay page.
DPAC is equipped with a “Listen” listening system. Receivers are available for all events and provided free of charge. Guests who are interested in this service should visit Guest Services located in the Entry Lobby on the ground floor.
Lost children/parents should be escorted to Guest Services to notify DPAC security. DPAC security will arrange search procedures. The Lost Child Program is available to guests attending events with children. Guests are asked to register their children with Guest Relations so that they can be easily found in the event they are separated from their parents or guardians. The child will be given a wristband containing vital information. If a child is lost during an event, he or she will be brought to Guest Services where a DPAC representative will use the information on the wristband to locate the parents or guardian.
Lost and Found
If you lose an item during an event, please contact any DPAC team member for assistance. Found items can be turned in to Guest Services. Our lost and found department is open Monday through Friday from 9 am to 5 pm and can be reached by email at [email protected]. DPAC is not responsible for lost items. Found items are held for a 30 days.
The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written DPAC authorization is strictly prohibited.
For some concerts and family shows a parent’s lounge is set up to accommodate parents who are not attending the concert but don’t want to leave their children at the venue alone.
Peanuts and Other Allergies
We recognize that some customers are allergic to peanuts and other tree nuts. We can't guarantee you won't be exposed during a visit to DPAC:
- Food served at DPAC may contain peanut oils or trace amounts of peanuts or other tree nut products
- We may serve nut mixes that contain other types of tree nuts
- Guests may bring their own peanuts, foods with peanut butter or other types of nuts
- Regular venue cleanings and our air filtration systems do not remove nut allergens
We strongly encourage you to take necessary medical precautions if you have a nut allergy because we cannot provide nut-free zones or accommodate specific requests not to serve food containing nuts.
For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, cameras, video recorders, audio recorders, fireworks, laser pointers, backpacks, coolers, knives over 5 inches in length, weapons of any type, baby seats or carriers, unauthorized noise makers, glitter, confetti, Frisbees, streamers, helium balloons, beach balls, parcels or packages, inflatables, brooms or large bags of any kind. The guest must throw the prohibited item in the trash or return the item to their vehicle. DPAC reserves the right to confiscate any prohibited items and/or escort the guest from the building.
A courtesy phone is available at Guest Services located in the Entry Lobby.
Restrooms are located throughout DPAC for your convenience in the Entry Lobby, Orchestra Lobby, and Grand Tier Lobby. All restrooms include accessible facilities.
Family Restrooms for guests with children are located just off the Entry Lobby on the ground floor.
Baby Changing Facilities are located in all public restrooms
Re-entry varies depending on the event. Please check with a supervisor at the doors to determine the policy for your specific event.
Broadly speaking the shows we host consider all sales final but every show is different. Please contact [email protected] for specific information on the show in question.
Sign Language Interpreters
DPAC can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received 30 days prior to the event and be approved by the event that DPAC is hosting. For more details or to request this service, please contact us at [email protected].
In compliance with local and state laws, DPAC is a smoke-free facility. Guests are prohibited from smoking anywhere inside the Center. Smoking, including alternative smoking devices such as electronic and/or vapor, are also prohibited. For some events, guests wishing to smoke may exit the building, but please note that Durham County also prohibits smoking within 100 feet of bus stops; in public parks and on trails; and on public sidewalks abutting schools, hospitals, and city and county property which includes DPAC.
Standing at Concerts
Standing and Dancing at Concerts: DPAC is proud to welcome all types of concerts to our stage. Sometimes during the course of a concert performance, audience members will show their enthusiasm by standing and dancing, especially when encouraged by the performers to do so. Unless directed by the show, we do not ever enforce a must sit policy at concerts. For most concerts, this would not be acceptable to the performers on stage who often love it when the crowd is moved enough by the performance to stand. This is especially true for rock shows and for seats closest to the stage.
Please know that DPAC does not have a “no standing” policy and in most situations will allow guests to stand even if they block the view of the stage for other guests. If your view is ever blocked by a standing or dancing guest, please contact an usher and we’ll attempt to find alternative seating.
For family shows that allow very young children, strollers are allowed for guests with infants and toddlers. Event supervisors will store the stroller in an appropriate area convenient to the guests’ seats.
DPAC strictly prohibits ticket scalping and the resale of tickets on the premises.
For most shows, DPAC allows umbrellas and provides various sized umbrella bags for guests to store them. DPAC thanks guests for using the umbrella bags to help prevent wet floors.
During winter weather months, all performances scheduled at DPAC normally take place as planned. For more information on our inclement weather policy please visit the Weather Information page.
Wheelchair escorts are provided through Guest Services. Please ask any DPAC Staff Member for assistance. To arrange services in advance, please email us at [email protected]
Will Call is a widely used term for picking up tickets at the Blue Cross and Blue Shield of North Carolina Ticket Center at DPAC. If you have been told your tickets are at “will-call”, this means that your tickets will be waiting for you at the Blue Cross and Blue Shield of North Carolina Ticket Center at DPAC, 123 Vivian Street on the northeast side of the Center at the corner of Vivian and Mangum Streets. The Blue Cross and Blue Shield of North Carolina Ticket Center at DPAC opens three hours prior to the start of the event and remains open until intermission. Please make sure you bring a photo I.D.