Home|Information for First-Time Guests

Information for First-Time Guests

Big and Tall?

For taller guests looking for more legroom, DPAC recommends seats in the Grand Tier, Section 6, Row J. Seats in this aisle offer several inches of added leg room. For guests of size, DPAC also has 30-inch-wide bariatric seating available in all sections of the theater. In addition, DPAC also has aisle seats with removable armrests that rotate open (and allow greater accessibility in and out of the seat) and affords some extra seat width. For more information on any of these seating options please contact our Blue Cross Blue Shield of North Carolina - Ticket Center at DPAC at 919.680.2787 or email us at customerservice@dpacnc.com.

Come Early. Don't Be Late.

It's the #1 complaint we hear from our veteran guests. Late-arriving guests can truly dampen the magic and the mood that is created when the lights go down and a performance starts.

We recommend planning your travel so that you arrive in downtown Durham no later than 45-60 minutes before show time. You should then budget about 15 minutes to park and walk to the theater. There is nothing worse than having to rush to the theater, and then arrive just as the doors close for the start of the show. Our lobby doors open 60 minutes prior to show time; seating areas open 30 minutes prior to show time for Broadway and 60 minutes for most concerts, comedy shows and special events. With the schedule we recommend above, you'll arrive with plenty of time to find your seat, get settled, or enjoy a pre-show drink or a light snack.

Also, if you’re late, you may end up listening to the beginning of the show from the lobby. Most shows require that our ushers hold late arrivals in the lobby until a suitable pause in the program. The timing of allowing late arrivals into the seating area is determined by the show and designed to cause as little disruption as possible to other guests and the performers on stage.

Added note: On show dates that coincide with a Durham Bulls home game, please allow yourself an additional 10-15 minutes travel time.

Content Advisory / Parental Discretion

DPAC offers a diverse selection of entertainment. Not all productions may appeal to or be appropriate for every guest or for all ages. Ticket buyers should take responsibility for making informed decisions regarding their purchases. We recommend visiting the official website of each show, or for popular Broadway shows, websites like Broadway.com are a good resource to learn more about the show you are coming to see at DPAC. If you ever have questions about the content or appropriateness of a show, please contact us at GuestServices@dpacnc.com.

Dress Comfortably

While going to DPAC is certainly a special occasion, there is no required dress code other than we do require shoes and shirts.

You'll probably be most comfortable in casual business attire, but you’ll often see people in jeans, khakis, and sometimes even shorts. Some guests enjoy dressing up and making a special night of it, and you can too, but most of all we want our guests to be comfortable.

We would ask you to politely consider other guests’ possible allergic reactions when applying fragrances like perfumes or colognes, as DPAC is a closed area with many people in close proximity to each other.

Intermission

Intermissions for most shows move very quickly and commonly run just 15-20 minutes. While we wish we could extend these breaks, each show we host sets a very strict schedule from which we cannot vary. Within the time allowed, you can socialize with your companions, get a drink or a snack in the lobby, or simply stay in your seat and relax so you'll be ready for the second half of the show.

Restrooms

DPAC has twice the number of restrooms as required by code; but for our most popular performances, lines do form, so please plan accordingly. DPAC regularly receives many compliments about our restroom attendants who assist in moving lines quickly so please do not be dissuaded by the lines you might see at the start of intermission.

Safety First - Bag Check

For your safety, all guests and their bags are subject to inspection before entry.
This inspection may include the use of metal detectors.
Restricted items include, but are not limited to: Alcohol, Cameras, Glass Bottles, and Weapons of any kind.
In addition, no large bags are allowed including backpacks and large purses 12 or more inches deep.
Small clutch purses are STRONGLY recommended.
For family shows that allow very young children, diapers bags are allowed for guests with infants and toddlers (child must be present).
Safety first is our goal. Please let us know if you have any questions or feedback at guestservices@DPACnc.com

Service Animals

Definition of a “Service Animal”

A service animal is defined by the Americans with Disabilities Act (ADA) as a dog that has been individually trained to do work or perform tasks for an individual with a disability and the presence of the dog is acceptable to the event organizer and venue operator. The tasks performed by the dog must be directly related to the person’s disability. Service animals are welcome inside the DPAC building and must always remain on a leash or in a harness.

Purpose of a Service Animal

In accordance with the ADA, DPAC may ask if the animal is required because of a disability and what work or task the animal has been trained to perform. DPAC will not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal.

Identifying Service Animals

At DPAC, we place a high value on the comfort and safety of our guests. We ask that service animals remain on a collar, leash, and wear the proper attire including a tag and or vest identifying themselves as a service animal.

Emotional Support Animals Are Not Permitted

Please note that emotional support, therapy, comfort, companion animals or service-animals-in-training are not considered service animals under the ADA. DPAC will not recognize emotional support animals as service animals beginning August 1, 2021.

Questions? Contact Us!

If you intend to bring a service animal to an event, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you or contact us in advance by sending an e-mail to customerservice@dpacnc.com or call (919) 680-2787.

Show Length

Most shows usually last two to three hours, and many have an intermission including almost all Broadway shows. You can find the exact schedule posted in the lobby near the doors to the seating area and the restrooms.

Snacks and Refreshments

We invite you to enjoy drinks and light snacks before the show in the BlueCross BlueShield Atrium. The atrium has three distinct lobbies: Entry Lobby (Ground Floor); Orchestra Lobby (2nd Floor); and the Grand Tier Lobby (3rd Floor).

Snack and Beverage Windows: In each of our three lobbies are permanent snack and beverage windows; Entry Lobby – Broadway Bar, Orchestra Lobby – Encore Café and Stage Door Bar, Grand Tier Lobby—Applause Café and Backstage Bar. These locations feature soft drinks, bottled water, wine by the glass (Cabernet, Chardonnay and Pinot Gris), and a selection of premium domestic beer. Our snack menu includes a variety of candy, chips, pretzels and fresh baked cookies. Please note that while we do sell a limited menu of hot food items such as hot dogs and pizza, our overall menu is much more snack-oriented than meal-oriented. For recommended pre-show dining options, please visit the Pre-Show Dining / After Show Drinks page.

Lobby Bars: Located in the Entry, Orchestra and Grand Tier Lobbies, these stand-alone bars focus on a beverage menu as follows:

Cocktails: Featuring Jack Daniels, Tanqueray Gin, Jim Beam Bourbon, José Cuervo Tequila, Bacardi Rum, Malibu Coconut Rum, Johnnie Walker - Red Label Scotch Whiskey, Smirnoff Vodka, Captain Morgan Spiced Rum, Amaretto Liqueur, and Crown Royal Canadian Whiskey

Wine Selections: DPAC's House Wines include highly-rated selections of Columbia Crest-Grand Estates Cabernet, Chardonnay and Pinot Gris. These are available at all Lobby Bars. For guests looking for a wider selection of wine varietals, please visit the Skyline Wine and Martini Bar in the Orchestra Lobby. This special location offers an expanded menu of premium wines including Sauvignon Blanc, Pinot Noir, Merlot, Malbec, Sparkling Wine as well as Cabernet, Chardonnay, and Pinot Gris.

Beer Selections: Our lobby bars feature an expanded menu of premium domestic beer, import and craft beer.

Pre-order Drink Service: For Broadway shows, DPAC offers a pre-order drink service. You simply pre-pay for your favorite beverage before the show begins, and it will be ready and waiting for you at the start of intermission.

Standing at Concerts

Standing and Dancing at Concerts: DPAC is proud to welcome all types of concerts to our stage. Sometimes during the course of a concert performance, audience members will show their enthusiasm by standing and dancing, especially when encouraged by the performers to do so. Unless directed by the show, we do not ever enforce a must sit policy at concerts. For most concerts this would not be acceptable to the performers on stage who often love it when the crowd is moved enough by the performance to stand. This is especially true for rock shows and for seats closest to the stage.

Please know that DPAC does not have a “no standing” policy and in most situations will allow guests to stand even if they block the view of the stage for other guests. If your view is ever blocked by a standing or dancing guest, please contact an usher and we’ll attempt to find alternative seating.

Temperatures

Temperature management in a large four-story high open room filled with 2,700 guests, all with varying perceptions of comfort is a complex challenge. Our temperature settings call for air to come out of the vents with a temperature of between 65 and 70 degrees. By having air of that temperature enter the room, it mixes with the heat from body temperatures and the heat from the theatrical lighting, with the end goal being to achieve a room temperature of 70 to 72 degrees.

This range can be affected by many factors including closeness of the air vents, the air pressure of the system, the number of guests at the event and the amount of humidity in the air coming into the system. In analyzing our guest survey feedback, about 4% of guests tell us that temperatures are the #1 thing we could improve at DPAC. Of that 4%, about half said temperatures were too warm and the other half said temperatures were too cool. As you can see from this survey data, meeting everyone's sense of the perfect temperature is a complicated part of managing a large public assembly building like DPAC since perceptions of warm and cold can vary greatly and be affected by the age and gender of each guest.

Our recommendation is to dress comfortably for being in a large crowd, and if you are susceptible to cold, just bring a sweatshirt, light jacket or sweater just in case. We wish the temperature could be perfect (and adjustable) in each and every one of our 2,700 seats, but that technology just does not exist.