DPAC Reopens -
Frequently Asked Questions

 

DPAC reopened in August and each week, we are hosting new events for enthusiastic audiences. Here are some of the most frequently asked questions we receive from members, interested ticket buyers and ticket holders for upcoming events. If we have missed your question, please know we are easy to reach at: customerservice@dpacnc.com

What capacity is DPAC open at and will there be open seats between groups of seated guests?

In accordance with Gov. Roy Cooper’s latest executive order, seating limitations in North Carolina have been lifted, opening the door for DPAC to welcome back our members, friends and guests for the upcoming 2021 / 2022 season.

 

In August, DPAC will reopen at 100% capacity (2,700 seats) with no open seats between groups of seated guests.

 

Unlike a sporting event that may have TV revenues to subsidize their overhead and operating costs, the big Broadway shows, concerts, comedy and special events that perform at DPAC require 100% of capacity in order to cover the overhead associated with these major national tours.

Are face covers required of audience members?

  • The City of Durham and Durham County recently reinstituted a requirement that face covers be worn indoors regardless of vaccination status.
  • Face covers should be worn by guests as you approach the entry doors, in lobbies, restrooms and in the seating area.
  • Exceptions apply when a guest is actively eating or drinking.
  • More information on this government order may be found via this link: Durham City and County Officials Announce New Face Cover Requirements
  • Help protect live entertainment with your responsible and respectful cooperation of this requirement. 

Is proof of a COVID-19 vaccination OR a recent negative COVID-19 test required of guests?

  • DPAC has announced that it will be requiring proof of vaccination, or a negative COVID-19 test taken within 72 hours of an event date, for entry into events this fall including Broadway performances, concerts, comedy and special events.
  • For more information, please visit Vaccination & COVID-19 Test Requirements

 

Have you increased ventilation inside DPAC in any way?

DPAC's heating and air systems are programmed to maximize fresh air and filtration systems have been upgraded to be 400% more effective in capturing airborne particles.

 

DPAC has also installed patented technology that purifies indoor air by eliminating airborne particulates, odors, and pathogens. This technology is trusted to safely clean the air in thousands of offices, schools, airports, hospitals, and other community spaces around the world.


For more information on this new air purification system, please visit: GPS Air Purification System

 

How frequently is DPAC cleaned?

DPAC has added trained Sanitization Compliance Officers, and a 100% increase in cleaning and disinfection staff before, during and after events.

 

Per CDC guidelines, and using EPA certified cleaning agents and disinfectants, DPAC is deep-cleaned after every event with high-touch surfaces cleaned more frequently throughout the day and evening during events.

 

In addition, DPAC has received the Global Biorisk Advisory Council (GBAC) gold-standard certification for cleaning, disinfection, and infectious disease prevention. DPAC is one of just a handful of theaters in North Carolina to receive this GBAC Star Accreditation.

 

For more information, please visit: DPAC’s Safety First Commitment

What other precautions are you taking?

The team at DPAC has been working nonstop for over a year to be among the best prepared venues in America for the time when we can reopen.

In total, DPAC has invested over 1,500 staff hours in planning and preparation for our reopening.

In addition, the City of Durham has invested over $250,000 at DPAC including hand sanitization and disinfectant wipe dispensers, cleaning and disinfection equipment, touchless / contactless restroom fixtures, food-beverage payment processing, ticket scanning equipment, plexiglas shields and partitions, and air purification systems and other HVAC modifications.

For more information, please visit: DPAC’s Safety First Commitment.

 

I am concerned about those who are resisting the vaccine being in the same audience with the vaccinated. How is DPAC going to handle this?

  • DPAC has announced that it will be requiring proof of vaccination, or a negative COVID-19 test taken within 72 hours of an event date, for entry into events this fall including Broadway performances, concerts, comedy and special events.
  • For more information, please visit Vaccination & COVID-19 Test Requirements

 

What options are available if I am uncomfortable attending an event at DPAC this summer or fall?

  • With most events now requiring proof of vaccinations or proof of a negative COVID-19 test, events at DPAC are safer than ever.   
  • As an additional option, if you no longer wish to attend the event, you may list your tickets for resale.  Tickets posted for resale will filter through to our exclusive ticketing software provided by Ticketmaster so fans can visit just one website and see one seat map that shows both open and available seats from the venue and seats listed for resale by other fans.
  • If you are a Truist Broadway member, you can post any of your season tickets for resale through the DPAC App, or in your Truist Broadway Member Account here.
  • If you purchased online through DPAC’s website or Ticketmaster.com, you can resell your tickets by logging in to your Ticketmaster account here.
  • If you purchased through DPAC (in person or by phone), you can post your tickets for resale through the DPAC App or your DPAC Account Manager here.
  • Once logged into your account, simply select your event, and click “Sell.”

When will the Broadway season resume for Season Seat Members?

DPAC, along with Broadway tour producers, agents, and our booking team at Nederlander’s New York offices, have been working non-stop to make sure Broadway’s biggest national tours return to DPAC in our 2021 / 2022 season.

 

Truist Broadway shows rescheduled from the Spring and Summer of 2020:

  • The Band’s Visit | October 5-10, 2021
  • Escape to Margaritaville | November 9-14, 2021
  • My Fair Lady | May 3-8, 2022
  • Jesus Christ Superstar | June 14-19, 2022

 

Truist Broadway at DPAC’s 2021 / 2022 Season

  • Tootsie | October 19-24, 2021
  • Ain’t Too Proud - The Life and Time of the Temptations | December 7-12, 2021
  • A Christmas Story: The Musical | December 28-January 2, 2022
  • Hadestown | February 22-27, 2022
  • Oklahoma! | March 29 - April 3, 2022
  • Pretty Woman: The Musical | April 19-24, 2022
  • Harper Lee’s To Kill a Mockingbird | August 2-7, 2022

Why is DPAC promoting vaccinations?

 

DPAC understands that the decision to become vaccinated for COVID-19 is a personal decision and we believe everyone should make this personal decision based on their own risk analysis.

 

For our own organization, DPAC is strongly encouraging DPAC employees and DPAC vendors (who have staff that work onsite at DPAC), to become vaccinated. This is expected to become a requirement by some of the shows that will be performing at DPAC this fall. 

 

Regarding DPAC’s promotion of vaccination information, in our ongoing discussions with North Carolina’s Department of Health and Human Services, health officials have always stressed the importance of North Carolinians becoming vaccinated. For several months now we have helped publicize their “You Have a Spot, Take Your Shot” vaccination messaging.  This campaign included the latest State and Federal information on COVID-19 vaccines and how and where North Carolinians could schedule for a vaccination. We shared this message as a public service on our outdoor marquees, in outgoing emails to members and past ticket buyers, and on our website and social media sites.

 

More recently, the State of North Carolina announced an initiative called Bring Summer Back, a community-centered approach to help stop the spread of COVID-19. DPAC again volunteered to help share this public health message and we are one of 140 organizations participating in this new campaign.

What if I am ill?

Do not attend if:

  • You are currently experiencing symptoms of COVID-19
  • You have been exposed to COVID-19 in the past 10 days
  • You have tested positive for COVID-19 in the past 10 days

If you are experiencing symptoms, been exposed or tested positive, please contact us as soon as possible to discuss your ticket options (including a credit for another show).

My child under the age of 12 is attending an event at DPAC. Are they also required to provide documentation of a negative test result?

Guests under the age of 12 are not required to show documentation of a negative test result.