Reopening FAQ

As DPAC looks forward to reopening, your safety and peace of mind remain our highest priority. Our comprehensive Safety First Commitment is designed to protect guests, staff, vendors, and visiting shows, while maintaining the legendary customer experience for which DPAC is best known.

 

Here are some of our most frequently asked questions. If we have missed your question though, please know we are easy to reach at: [email protected]

What capacity will DPAC reopen at and will there be open seats between groups of seated guests?

When DPAC opens in late summer or early fall, our plans are to reopen at 100% capacity (2,700 seats) with no open seats between groups of seated guests.


Unlike a sporting event that may have TV revenues to subsidize their overhead and operating costs, the big Broadway shows, concerts, comedy and special events that perform at DPAC require 100% of capacity in order to cover the overhead associated with these major national tours.


The final decision for reopening DPAC rests with the State of North Carolina and when they determine that physical distancing rules and capacity restrictions can be lifted.

 

Will face covers be required of audience members when DPAC reopens?

It is expected that face covers will be required in the early stages of DPAC’s reopening.

First and foremost, our guidance on this question comes from the State of North Carolina Governor’s office and the North Carolina Department of Health and Human Services and their requirements and recommendations for venues like DPAC. This guidance is updated monthly, and we will update our plans monthly as these requirements and recommendations evolve.

In addition to this State of North Carolina guidance, certain artists and shows may also require face covers for audience and staff members separate from any individual State mandates.

Any special requirements of audience members (such as wearing face covers while at DPAC) will be sent to ticketed guests and updated regularly on our website.

 

Will proof of vaccinations or a recent negative COVID test be required of guests when DPAC reopens?

At this time, vaccinations or a recent negative test are not required by the State of North Carolina and DPAC is not expecting to check vaccination status or require proof of a negative test before entry to events. While this decision could change based on future State guidance, no major venues (theaters, arenas, amphitheaters, or stadiums) in North Carolina are planning such checks.


While DPAC cannot ensure that everyone in attendance at a DPAC event has been vaccinated, national surveys indicate 90% to 95% of Performing Arts Patrons have already been vaccinated or have an upcoming appointment to be vaccinated.


Our goal is that everyone in North Carolina gets a safe and effective COVID-19 vaccine—so that we can all get back to the people, places, and events we love this summer and fall. Toward that goal, DPAC is dedicating over $100,000 in digital, online and email media and marketing encouraging vaccinations.

 

Have you increased ventilation inside DPAC in any way?

DPAC's heating and air systems are programmed to maximize fresh air and filtration systems have been upgraded to be 400% more effective in capturing airborne particles.

 

DPAC has also installed patented technology that purifies indoor air by eliminating airborne particulates, odors, and pathogens. This technology is trusted to safely clean the air in thousands of offices, schools, airports, hospitals, and other community spaces around the world.


For more information on this new air purification system, please visit: GPS Air Purification System

 

How frequently is DPAC cleaned?

DPAC has added Designated Sanitization Compliance Officers, and a 100% increase in cleaning and disinfection staff before, during and after events.

Per CDC guidelines, and using EPA certified cleaning agents and disinfectants, DPAC is deep-cleaned after every event with high-touch surfaces cleaned more frequently throughout the day and evening during events.

In addition, DPAC has received the Global Biorisk Advisory Council (GBAC) gold-standard certification for cleaning, disinfection, and infectious disease prevention. DPAC is one of just a handful of theaters in North Carolina to receive this GBAC Star Accreditation.

For more information, please visit: DPAC’s Safety First Commitment.

 

What other precautions are you taking?

The team at DPAC has been working nonstop for over a year to be among the best prepared venues in America for the time when we can reopen.

In total, DPAC has invested over 1,500 staff hours in planning and preparation for our reopening.

In addition, the City of Durham has invested over $250,000 at DPAC including hand sanitization and disinfectant wipe dispensers, cleaning and disinfection equipment, touchless / contactless restroom fixtures, food-beverage payment processing, ticket scanning equipment, plexiglas shields and partitions, and air purification systems and other HVAC modifications.

For more information, please visit: DPAC’s Safety First Commitment.

 

I am concerned about those who are resisting the vaccine being in the same audience with the vaccinated. How is DPAC going to handle this?

Whether at DPAC, on a public sidewalk, shopping, eating out or while at any number of the many places we go every day, the Centers for Disease Control and Prevention (CDC) our best defense against COVID-19 is being vaccinated.

According to the Centers for Disease Control and Prevention (CDC):

  • COVID-19 vaccines are effective at keeping you from getting COVID-19.
  • After you are fully vaccinated, you may be able to start doing some things you had stopped doing because of the pandemic.
  • Studies show that COVID-19 vaccines are effective at keeping you from getting COVID-19. Getting a COVID-19 vaccine will also help keep you from getting seriously ill even if you do get COVID-19.
  • COVID-19 vaccination is an important tool to help us get back to normal.
  • Learn more about the benefits of getting vaccinated: Key Things to Know About COVID-19 Vaccines

While DPAC cannot ensure that everyone in attendance at a DPAC event has been vaccinated, national surveys indicate 90% to 95% of Performing Arts Patrons have already been vaccinated or have an upcoming appointment to be vaccinated.

Our goal is that everyone in North Carolina gets a safe and effective COVID-19 vaccine—so that we can all get back to the people, places, and events we love this summer.

Toward that goal, DPAC is dedicating over $100,000 in digital, online and email media and marketing encouraging vaccinations.

 

What options are available if I am uncomfortable attending an event at DPAC this summer or fall?

If you are in a high-risk group or are just not comfortable going out to events yet, you have options. Just let us know, no less than three-weeks before the event, that you are feeling uncomfortable about attending the event, and you can exchange your tickets for a credit toward the purchase of tickets to another DPAC event later in 2021 or 2022. You can make this request via email at [email protected]        

Are there any plans for DPAC to offer virtual or streaming events?

Unfortunately, DPAC does not own the rights to the shows we host and among the big touring Broadway shows, there is no talk of any streaming, video or pay-per-view presentations.

 

The cost is likely prohibitive since it can run into millions of dollars to tape or broadcast a Broadway show with the quality standards that the shows would require.

 

When will the Broadway season resume for Season Seat Members?

DPAC, along with Broadway tour producers, agents, and our booking team at Nederlander’s New York offices, have been working non-stop to bring Broadway’s biggest national tours back to our stage. 

 

We are now excited to be able to share dates for both Truist Broadway’s rescheduled shows from last season, as well as Truist Broadway’s brand new season set to begin this October.

 

Last Season

  • The Band’s Visit | October 5-10, 2021
  • Escape to Margaritaville | November 9-14, 2021
  • My Fair Lady | May 3-8, 2022
  • Jesus Christ Superstar | June 14-19, 2022

The NEW Season

  • Tootsie | October 19-24, 2021
  • Ain’t Too Proud - The Life and Time of the Temptations | December 7-12, 2021
  • 1776 - The Musical | December 28-January 2, 2022
  • Hadestown | February 22-27, 2022
  • Oklahoma! | March 29 - April 3, 2022
  • Pretty Woman: The Musical | April 19-24, 2022
  • Harper Lee’s To Kill a Mockingbird | August 2-7, 2022
    *All dates are subject to change.
     

When will payment plans start for Season Seat Members?

For members on a payment plan, your 4 or 12 month payments will begin July 1, 2021.

 

Payments have concluded for last season’s shows (The Band’s Visit, Escape to Margaritaville, My Fair Lady, and Jesus Christ Superstar). No further payments or action are required for these events.

 

As health metrics steadily improve, our optimism is growing every day.

And most importantly, we are hopeful that the continued rollout of highly effective vaccines will allow DPAC to reopen later this year.

Please let us know if we can help in any other way.

We look forward to being together again.
And together is our favorite place to be.