Reopening FAQ

At DPAC, we eagerly await the time when we can welcome guests back to our venue, and we are working hard daily to do a lot of little things that will make a big difference.  

 

In the meantime, here is some more information on our reopening. Though our timeline for a reopening date still remains unclear, here is what we do know.

When will DPAC reopen?

DPAC is monitoring the latest guidance from the State of North Carolina and local health officials on the restrictions and requirements that will be in place when venues such as DPAC are allowed to reopen.

 

The health and safety of our community is our top priority, and the Operations Team here at DPAC has been working non-stop on enhanced guidelines and procedures for sanitization and cleaning along with building modifications that will aid in the prevention of virus transmission.

 

More information can be found here.

 

Will seating be physically distanced for future events at DPAC?

DPAC is monitoring the latest guidance from State of North Carolina and local health officials on the restrictions and requirements that will be in place when venues such as DPAC are allowed to reopen.

 

At this time, it is not expected that major entertainment venues will reopen until State of North Carolina and local health officials have determined that physical distancing rules can be relaxed.

 

The health and safety of our community is our top priority, and the Operations Team here at DPAC has been working non-stop on enhanced guidelines and procedures for sanitization and cleaning along with building modifications that will aid in the prevention of virus transmission. 

 

More information can be found here.

 

We’re also comparing notes with all of the major arenas, amphitheaters, convention centers and theaters in North Carolina so that when we reopen, DPAC’s set of sanitization and safety protocols will be among the best for all arts and entertainment venues in North Carolina. Learn more here.

 

We remain hopeful that science and technology will continue to move quickly with new therapeutics and treatments, vaccines, and even rapid testing where every guest can be instantly tested before entering DPAC for an event.

 

Will a face covering be required for events at DPAC?

Face coverings for staff and guests will be required as recommended by State of North Carolina and local health officials.

 

What happens if I don’t feel comfortable attending an event that I have tickets for?

Your health is vital. 

 

  • If you have been ill, or symptomatic with flu symptoms at any time in the two weeks prior to the performance, just let us know, and you'll have the options of receiving a credit toward the purchase of tickets to another DPAC event or a full refund.
  • If you are in a high-risk group and let us know three-weeks before the event that you are feeling uncomfortable about attending the event, you'll have the option of receiving a credit toward the purchase of tickets to another DPAC event, a credit to your season ticket payment plan, or a full refund.

 

We’re also comparing notes with all of the major arenas, amphitheaters, convention centers and theaters in North Carolina so that when we reopen, DPAC’s set of sanitization and safety protocols will be among the best for all arts and entertainment venues in North Carolina. Learn more here.

 

We remain hopeful that science and technology will continue to move quickly with new therapeutics and treatments, vaccines, and even rapid testing where every guest can be instantly tested before entering DPAC for an event.

 

Are there any plans for DPAC to offer virtual or streaming events?

Unfortunately, DPAC does not own the rights to the shows we host and among the big touring Broadway shows, there is no talk of any streaming, video or pay-per-view presentations.

 

The cost is likely prohibitive since it can run into millions of dollars to tape or broadcast a Broadway show with the quality standards that the shows would require.

 

Some artists have offered a “live stream” or virtual concert on an individual basis.  More information about these individual events will be emailed to our Season Seat Members and Friends of DPAC as they are announced.

What are you doing to keep the theatre safe and clean?

As DPAC looks forward to reopening, the health and safety of our Community is our highest priority.  Things may look different at DPAC when we reopen for events.  To protect Guests, Staff, Vendors and Visiting Shows, we are doing a lot of little things that will make a big difference. More information on DPAC’s Safety First Commitment can be found here.

 

When will the Broadway season resume for Season Seat Members?

As you know, each of the Broadway events that we present at DPAC are part of much larger national tours and, as you can imagine, this pandemic has certainly had an immeasurable impact on several of these touring Broadway shows. It is an incredible task to reschedule routes with new dates, while trying to accommodate each county, city, and state regulation across the country.

 

It's anticipated that some of the Broadway shows planned for January, February and March of 2021, will postpone the launch of their national tours to begin later in 2021/2022.

 

As we work to lock in new dates for rescheduled performances for both last season’s rescheduled shows and the new season of Broadway, we’ll continue to follow the guidance from our city, state, and federal officials. Please rest assured that no matter how the situation may change, the value of your ticket is safe.

 

Last Season

 

The four shows that were postponed and then rescheduled from last season are now expected to take place in 2021.

 

  • The Band’s Visit
  • Escape to Margaritaville
  • My Fair Lady
  • Jesus Christ Superstar
  • Note: Payments have concluded for last season’s shows. No further payments or action are required for these events.

 

The NEW Season

 

The seven shows that are part of our new season are expected to take place between September of 2021 and August of 2022.

 

  • Tootsie
  • Hadestown
  • Ain’t Too Proud: The Life and Times of the Temptations
  • 1776: The Musical
  • Pretty Woman: The Musical
  • To Kill a Mockingbird
  • Oklahoma!
  • Note: For the seven shows that are part of the new season, payments will resume on January 1, 2021 or four months prior to the first show, whichever is latest.

 

When will payment plans start for Season Seat Members?

For the seven shows that are part of the new season, payments will resume four months prior to the first show.

 

Payments have concluded for last season’s shows (The Band’s Visit, Escape to Margaritaville, My Fair Lady, and Jesus Christ Superstar).  No further payments or action are required for these events.

 

We look forward to being together again.
And together is our favorite place to be.