Guests Who are Deaf or Have Hearing Loss

DPAC works hard to make its performances and facilities accessible to all our guests. For additional information or if you have questions, need assistance, or an accommodation not mentioned below, please contact us via e-mail at customerservice@DPACnc.com or by phone at 919.680.2787.

Listening Devices

  • These devices help amplify and clarify sound for patrons who are hard of hearing
  • For all events DPAC offers complimentary Assistive Listening Devices using the state-of-the-art FM quality sound and multiple volume settings for use by guests seated in all seating sections of DPAC.
  • Complimentary Assistive Listening Devices and staff assistance can be found before each show at the Guest Services kiosk located in the Entry Lobby on the ground floor of DPAC. Advance reservation of Assistive Listening Devices is not required.
    • DPAC’s Assistive Listening Devices offer two ways to connect to the audio signal from each show.
      • FM Receiver and Induction Loop
        • With this option DPAC provides a small receiver and induction loop that connects directly to personal hearing aids that have the Telecoil feature (sometimes called T-coil or “T” switch setting).
        • Ask your audiologist whether your hearing aid or cochlear implant has a "T" switch (telecoil feature) and how to use it with an assistive listening headset.
      • FM Receiver and Earphones
        • With this option DPAC provides a small receiver and earphones.
        • You are welcome to bring your own headphones. We recommend noise cancelling headphones for the best sound experience.
        • Guests may also bring their own personal earphones to use with the provided receiver.

Assistive Listening Devices Information

Captioning

  • Captioning is for guests who have hearing loss. The audible elements of the performance are shown on a digital screen onstage or on your mobile phone in real time, as each line is spoken or sung.
    • (Option A – No GalaPro)
      • Captioning is available upon request for select performances
      • For Broadway performances, the first and / or second Thursday evening performance in an engagement is normally available for a guest to request Captioning.
      • Requests must be made at least two-weeks prior to the performance and are subject to the availability of a Captioning service.
      • Please submit a request for Captioning at least two weeks before your show by emailing DPAC at accessibleservices@dpacnc.com
      • Once this service is confirmed, you’ll be contacted by DPAC’s Ticketing Team to assist with ticket purchase.
    • (Option B – With GalaPro)
      • GalaPro is an accessible service provider that travels with many Broadway shows.
      • Captioning using the GalaPro app and software is available for all performances of this engagement at DPAC.
      • With this Captioning service, dialog and song lyrics from the show are transposed and streamed to appear as text on your mobile phone at any seat.
      • You can use the app settings to adjust font size and brightness.
      • Many users find the captioning service helpful to follow the show, especially when the actors have distinct accents and speak or sing quickly.
      • To get started, simply download the free app from the App Store or Google Play.
    • For more information visit the Guest Services kiosk located in the Entry Lobby on the ground floor of DPAC before the performance or download this user guide: Link.

Service Animals

  • Service animals are welcome at DPAC
    • A service animal is defined by the Americans with Disabilities Act (ADA) as a dog that has been individually trained to do work or perform tasks for an individual with a disability and the presence of event organizer and venue operator. The tasks performed by the dog must be directly related to the person’s disability.
  • Purpose of a Service Animal
    • In accordance with the ADA, DPAC may ask if the animal is required because of a disability and what work or task the animal has been trained to perform. DPAC will not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal.
  • Identifying Service Animals
    • At DPAC, we place a high value on the comfort and safety of our guests. We ask that service animals remain on a collar, leash, and wear the proper attire including a tag and or vest identifying themselves as a service animal.
  • Emotional Support Animals Are Not Permitted
    • Please note that emotional support, therapy, comfort, companion animals or service-animals-in-training are not considered service animals under the ADA. DPAC will not recognize emotional support animals as service animals beginning August 1, 2021.
  • Questions / Contact Us
    • If you intend to bring a service animal to an event, no advance notice to DPAC is needed.
    • Simply notify your ticket representative at the time of purchase so that an accessible aisle seat may be reserved for you.

Audio Description

  • Trained audio describers provide a live, descriptive delivery of the action and visual elements of a performance in between the dialogue and/or music with guests listening via a small FM receiver.
    • Audio Description is available upon request for select performances.
    • For Broadway performances, the first and / or second Wednesday evening performance in an engagement is normally available for a guest to request Audio Description.
    • Requests must be made at least two-weeks prior to the performance and are subject to the availability of an Audio Description service.
    • Please submit a request for Audio Description at least two weeks before your show by emailing DPAC at accessibleservices@dpacnc.com
    • Once this service is confirmed, you’ll be contacted by DPAC’s Ticketing Team to assist with ticket purchase.

Sign Language Interpretation

  • For guests who are deaf and use American Sign Language as their primary means of communication, experienced theatre interpreters stand to the side of the stage and translate what the actors are saying or singing into American Sign Language (ASL).
    • Sign Language Interpretation is available upon request for select performances.
    • For Broadway performances, the first and / or second Sunday evening performance in an engagement is normally available for a guest to request Sign Language Interpretation.
    • Requests must be made at least two-weeks prior to the event and are subject to the availability of a certified Sign Language Interpretation service.
    • Please submit a request for Sign language Interpretation at least two weeks before your show by emailing DPAC at accessibleservices@dpacnc.com
    • Once this service is confirmed, you’ll be contacted by DPAC’s Ticketing Team to assist with ticket purchase.