Guests Who are Deaf or Have Hearing Loss
DPAC works hard to make its performances and facilities accessible to all our guests. For additional information or if you have questions, need assistance, or an accommodation not mentioned below, please contact us via e-mail at [email protected] or by phone at 919.680.2787.
Assistive Listening Devices
Our goal is for DPAC guests with a hearing disability to have full access to our performances. We invite guests to experience the new Williams Sound FM Listening System which was purchased and installed at DPAC in the fall of 2017. This new state-of-the-art system features pristine FM quality sound and multiple volume settings for guests seated in all sections of DPAC’s seating area.
- Please ask for an FM receiver and earphones at Guest Services located in the Entry Lobby on the ground floor. Guests may also bring their own personal earphones.
- Want to connect to your own hearing aid? An induction loop system is also provided for personal hearing aids with a Telecoil (T-coil or T-switch setting). Ask your audiologist whether your hearing aid or cochlear implant has a "T" switch (telecoil) and how to use it with an assistive listening headset. To use, please request an FM receiver and neckloop at Guest Services located in the Entry Lobby on the ground floor.
Captioning services are provided on request. Requests for captioning should be made at the time of ticket purchase and should go directly through our Blue Cross Blue Shield of North Carolina - Ticket Center at DPAC ([email protected] or 919.680.2787). Our Ticket Center has designated seats that will enable the best line of sight for guest(s) to see the LED screen. Please note that requests require notification ten business days in advance of show date. Please contact us for more information and performance options.
DPAC offers wheelchair accessible seating throughout all seating levels allowing for a choice in view and ticket prices. In addition there are also seating options for guests with visual, hearing and mobility impairments. Bariatric seating and seating for persons of size are also available.
To purchase tickets or for related ticket questions please contact our Box Office at (919) 680-2787 or email us at [email protected].
A service animal is defined by the ADA as a dog that has been individually trained to do work or perform tasks for an individual with a disability and the presence of the dog is acceptable to the event organizer and venue operator. The tasks performed by the dog must be directly related to the person’s disability. Service animals are welcome inside the DPAC building and must remain on a leash or in a harness at all times.
Please note that emotional support, therapy, comfort, companion animals or service-animals-in-training are not considered service animals under the ADA. If you intend to bring a service animal to an event, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you or contact us in advance by sending an e-mail to [email protected] or call (919) 680-2787.
Sign Language Performances
DPAC can provide sign language interpretation for guests with hearing disabilities. Requests for an interpreter should be made at the time of ticket purchase and should go directly through our Blue Cross Blue Shield of North Carolina Ticket Center ([email protected] or 919.680.2787). Our Blue Cross Blue Shield of North Carolina Ticket Center has designated seats that will enable the best line of sight for guest(s) to see an interpreter. Please note that requests require notification ten business days in advance of show date. Please contact us for more information on events that offer sign language interpretation.